Voice automated software has been changing the way businesses interact with their customers. They allow businesses to not only reduce total overhead costs, but they allow them to quickly and efficiently serve clients. When considering an IVR system, a company must consider feature sets that will allow them to align with current business processes and company goals.
Ease of Use
A system should not be complicated to use. Stakeholders within an organization are not always technically inclined. But, they shouldn’t also have to be. A good voice automated system is easy to use and very intuitive. It should not give users headaches during the creation stages. Once a company has defined business processes, it should just be a matter of taking that information and implementing it within the system. A system that is difficult to use will cause more headaches than solve problems.
Coding is meant for developers, it’s not meant for people who develop the high-level business processes of a company. Besides ease of use, a system should allow users to create highly sophisticated applications without having to spend hours trying to learn the code and then spending more time trying to make it work with the system. Many good systems today have taken this complexity out, by doing all the “dirty work” on the back-end. Instead of code, many systems today allow users to simply drag and drop objects on a worksheet to create a good call flow scenario. This will allow a company to create applications in a shorter time frame; mainly because the learning curve is much smaller. This also means that it can easily be maintained.
Managing Voice Prompts
When a customer calls in to a company for support, the first things they hear are the voice commands that direct the user to take the appropriate action. Nothing is more professional than using the correct grammar. If a customer calls in for support and hears incorrect grammar being used at the voice prompts, they will not have a good professional image of the company. This one detail may give customers the impression that they really don’t care about them.
A company should also allow the system to be customizable in multiple languages. If a company has an existing database with thousands of voice prompts, a good voice system should allow users to import them in and customize them accordingly. Time will be saved here because the need to create a whole new set of voice prompts is eliminated.
Management Tool Should Be Web-Based
A company should not forget that the voice-automated system would still need to be monitored. Good systems will allow users to manage it without having to be in the same physical location. An administrator should be able to quickly deploy, manage, configure and analyze the applications that are running on a company’s network. A system should allow users to make modifications to the system while it is operating. There should not be any downtime whatsoever.
What good is a voice-automated system if a company cannot properly capture the transactions that occur between a company and its customers. A system should provide a standard set of reports that are formatted in a professional way. Stakeholders may need to present these reports to upper management. It’s also important to have the ability to create a set of custom reports that can be customized on specific criteria. Good reports will allow a company to see areas that are inefficient and to make the necessary adjustments. They will also allow a company to properly plan for staffing requirements.
A company needs to seriously consider the features above when considering IVR solutions. Speech recognition software is helping many companies reach their goals. automated phone software is a needed tool for any company that seriously wants to reduce total overhead costs while enhancing the service levels provided to all its customers.
Kathryn Dawson writes articles for Vicorp, leading experts when it comes to automated call centre technology solutions, phone applications and IVR speech recognition. Vicorp has many years of experience in designing, implementing, supporting and optimising pioneering automated phone software for organisations of all sizes. They provide flexible and measurable ivr solutions, tailored to the clients brand and backed by their own investment in industry experts and leading technology.
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One of the first things you need to do when you get a dog or puppy is to choose a vet. Your dog will need shots and boosters from time to time, as well as care from the vet on occasion. There are several factors that can help choosing a vet for your dog easier for you.
Look for recommendations
One of the best aspects about joining a breed club is that you get to know others who also have the same breed and who can recommend a vet that they like for their dog. Just as is the case with doctors for people, it is best to get a recommendation from someone who has been to the vet and is pleased with the way that they treated their dog. If at all possible, look for several recommendations when it comes to those who treat your dog.
Look for specialties
Most vets will usually take care of all pets, including cats and birds as well as dog. It is important that your vet know all about the breed of dog that you have and what type of problems are inherent to the breed. You can find out about how much your vet knows about the breed by asking him or her. They should have experience not only as a vet, but also in the care and treatment of hunting dogs.
Look for proximity
It is important that the vet be close to your home as you do not want to have to drive for miles to get your dog to the vet in case of emergency. Many emergency clinics are opening up across the country for 24 hour animal care. These clinics should be used in case of an emergency as the vets know the common emergencies with pets and how to treat them. Look for vets that are close to home and also locate any emergency clinics that you can use in case an emergency rises when you cannot get to your vet.
Look for flexibility
A vet should have a love for animals and be flexible in their scheduling. If you have an emergency that comes up, the vet should not put you off because they have to adhere to a strict schedule. People doctors count on one or two emergencies arising during the day and will often see patients who come in on an emergency basis. You should look for a vet that is flexible when it comes to dealing with emergency situations and will be able to squeeze you into the schedule.
Of course, experience in the field of veterinary medicine counts most of all. Vets who have been practicing for a long time have seen all types of cases and are usually the best choice when it comes to choosing a vet for your dog.
Do not feel that you are pressured to find the vet the first time. Check out the demeanor of the doctor, the staff and be sure to find a vet who you trust with your canine friend.
Geoffrey A. English is the Founder of GundogsOnline.com, the internet’s premiere online magazine dedicated to hunting dogs. Their site has a wide variety of dog supplies that you might be looking for such as an Innotek collar or shooting glasses.
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Just like selecting a day care provider for your child, selecting a doggie day care for your canine friend is a huge decision. It doesn’t matter if your dog is going 1 day or 5 days a week, you need to be familiar with the staff and daily operations of the day care center. The concept of doggie daycare has become a real popular business venture over the past few years, so many of them have started to pop up all over the place. You just want to be sure that you are dropping your dog off to a reputable place.
One thing that you must demand in a day care is that there is a certified trainer on the premises at all times. A good owner will want to use that as a selling point. You don’t want to drop your dog off to a place where it isn’t getting challenged. Even if you work with your dog each day, training them, you could lose a whole week worth of work by dropping them off to a place that just lets the dogs run wild.
You should also visit the place twice, once announced and then unannounced. Your first visit you should make an appointment. Take a tour of the place and ask a lot of questions. You want to be sure that they have access to a vet. Check the cleanliness of the place as well. The next visit you should just “stop by”. Does it look the same way it did when you went for your appointment? The thought process is that anyone can look to be running a reputable business if they know someone is coming. The real test is what it looks like when they don’t expect visitors. If it looks the exact same way it did during your announced visit, then you might have a winner.
While many non-dog lovers might think that this is crazy, dog lovers know that they are part of the family and should be treated as such. Once you find a good doggie day care, you will have peace of mind dropping your fury friend off each day.
Rich always is writing about many dog related articles. Please feel free to visit Indoor Outdoor Rugs or Outdoor Pool Furniture.
Step 1 – Start the process by creating a checklist that adequately outlines your goals, in addition to the aspects you find important in a gym. For instance, if you are interested in losing weight, you might want to look into a facility that offers personal training sessions to it’s members.
Step 2 – As a part of your checklist, create a section dedicated to how the fitness center should benefit your family. If you have children, you may want to find somewhere that offers daycare. If your wife enjoys spinning classes, you may want to make sure the businesses you look into provide them.
Step 3 – Do a little research into the gyms in your area. Ideally, you’ll want to join somewhere that is as close as possible. Memberships for facilities that are far away often go unused, due to the fact that many people have a tough time motivating themselves to make the drive. By finding somewhere that is close, or perhaps on your work commute, you can better your chances of retaining the membership and putting your dollars to good use.
Step 4 – Hop online and research the center that most interests you. Start by checking out reviews from current and past members, and check with the Better Business Bureau to view whether they have had any complaints. Additionally, if you know of friends or family member who attend the facility, ask them about their experiences. Choosing a place with familiar faces is just another factor in bettering your chances for consistent membership use.
Step 5 – Head on into the gym to request a trial membership. If the gym declines to offer a trial, you may decide to look elsewhere. Most centers offer these memberships as a means to get people to join. If you’re interested in making a long term commitment, it’s important to inspect the product. Think of it like you would if you were test driving a new vehicle.
Step 6 – Take mental notes throughout your trial membership. Is the equipment is good shape? Is the staff friendly and available to help if a problem should arise? How clean is the environment? Does the facility provide all the equipment you are looking for? All of these factors should play into your decision making
Step 7 – Come up with a budget that you feel comfortable abiding to. This can be either monthly or yearly. To help in creating your budget, compare the pricing of a variety of centers in your area. When you sit down to sign your membership contract, you can use this budget to negotiate your rate. By following these simple 7 steps to choosing fitness centers, the fitness centers you decide upon will meet many of your needs and be a much easier decision making process.
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The need for childcare network is on great demand and will always be in future as well. This is because in present days we see that parents who are working on and have small children at home are worried because there is nobody at home to look after or take proper care of them at home.
A childcare network has been a form of blessing for parents who are working and want to work even if they have children. This has happened as the purpose of childcare network is to provide completely safe and secure environment for children so that parents can be tension free and concentrate on their work.
There are various childcare networks that have opened in the recent times but you have to choose the one which you can rely on and is easily accessible to you on your routes to and from your work place. Another important thing is that you have to check out the childcare centers yourself and personally visit the facility and meet the staff and teachers at the center.
This will help you evaluate properly and ease you in deciding the right center for your child. There is more than one type of daycare center for children. One is for infants who are small children who can’t talk and walk properly and these infants require proper attention all the time as they are small children and have to be looked after carefully.
These infant day care centers usually have 2 3 staff person who constantly are looking after small infants and they have no extra work of teaching them and making them learn alphabets and numbers because infants are very small children and has not yet developed the habit of speaking also. Here the infants need to be looked after their food timings and change clothes if they tend to dirty them.
Other type of child day care center is Montessori. This is a type of Pre School for children as they children who attend this type of grade level are usually grown children who can talk properly and has developed the habit of learning things. Here there is usually one teacher per class and the number of children can be to maximum twenty and that depends on the Montessori policy as to limit the number of students per class. The child is basically taught all the alphabets and numbers and the major things the child needs to learn so that he can enter school level easily.
The third type of day care center is the traditional day care center which has children of all ages. Here the children are found in groups from infants to children of the age of 6 and above. Here mostly the children are allowed to play and do whatever they like throughout the day which they have to spend here.
Before choosing the daycare center you need to be satisfied of the quality and the image of the childcare network before sending your child at centers.
Infants are small children which are usually between the ages of 6 months to 3 years. This is the stage where the child has not properly developed his senses and does not even learn to speak by this age. Infants are not easy to be looked after as they require proper attention all the time until they are not sleeping. There are many daycare centres in any major cities in the world and you can find many in your own city.
It is not easy for parents to send their child at these centres because infants are very small children so parents are much tensed that their baby is safe at the daycare. But you should not worry much as this daycare work efficiently and have trained staff. The staff knows and is experienced enough to deal with infants.
You should choose the daycare centre which is on your way to office and home and is easily accessible. This makes it easy for you to pick and drop your child on your way to office and home. You should visit the daycare personally and check their facilities.
Mostly infants needs to be looked after and left to play mostly because they are too young to learn things. So infants are left to play with their age groups at the daycare but they need to be given attention as they might not commit dangerous things such as swallow toys or crawl or walk near dangerous places such as sockets and sharp objects. Though these things should not be present where infants and children are kept because you never know they might bump into these things accidently.
There are certain things that you should remember to drop with your child are their baby pack where you put in their diapers and milk bottles. You should remember to put extra clothes because they tend to dirty themselves quickly and they might be needing clothes changing when they are at the daycare.
You should see whether the staff there provides proper attention to infants and indulge with them easily. The staff should love the child as if they are their own children and treat the child politely. Some infants tend to get dirty and get hungry from time to time so they should be given special attention and keep their feeding time in mind. When infants are hungry they or when they dirty their diapers they cry at that moment.
Many daycare centers charge almost the same fees because they are in competition and some might even give you discounts. But you should try and choose the best available daycare for your child as this is the matter of their care and safety. The daycare you choose should have clean and secure environment and the hygiene conditions should be up to the mark.
If your child is on some sort of medications or allergy then this should be given in the knowledge of the daycare as they have to be given medications on time.
Find Infant Child Care and Infant Daycare Centers at ChildCareAndPreSchool.Com.
When we are going to leave our children in the care of someone else, especially when it is for the first time, the type of care arrangement we use is not one that we make with haste. We want what is best for our children, knowing that they are safe and being cared for in the appropriate manner. So whether you have decided to return to work, or are looking for extra childcare so that you can attend a course, or night school, you must look carefully at the options open, discuss them with your partner and family, and then conclude on what type of childcare arrangements suit you best.
If you are lucky enough to have a family member such as a grandparent willing to take on some hours of childcare then you should consider yourself blessed, as in today’s society the majority of us have to look to outside options. Be it a day care center, day nanny or live in nanny who will attend to child care duties, we must look closely at the options and decide which the right one for us is. A day care center is great if you only have one child, and there is one nearby, although when considering this option you must look carefully into the safety records of the center and check out that it is run properly and by trained professionals.
The second option open to us is to hire a day nanny. This is also a viable option if you work regular hours, and can give regular working hours to the nanny. This also retains your privacy as a family, as once the day is over, your nanny will go home, allowing you to enjoy your time alone with your children. Day care nannies are relatively expensive, and will cost a minimum of around 15$ per hour, so it is a good option if you have more than one child, as the nanny is paid per hour, not per child.
A diverse option to choose if you have an adequate sized house is alive in nanny. They are cheaper than their day care counterparts, charging around 8$ per hour worked plus food and lodgings. A live in nanny is a good option if you don’t work regular hours, or want to enjoy the freedom of being able to dine out without booking a child minder, or purely for peace at mind, that if you get stuck in traffic on the way home then nanny will still be there as she lives at home.
If you want to find full day nanny for your home then there are few agencies in Canada where you can contact for finding a perfect childcare person their consultants will also take care of your needs and requirements and will suggest you best nanny for your home. They will also specify your needs to the caregiver as well so there will be clear communications between both the parties.
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November 2, 2012 — Joining us this morning is Erin Krex, owner of First Class Care, a domestic placement agency in Chicago.
Erin shares some tips on hiring a nanny or babysitter for your youngster.
When hiring a nanny here are 5 things to think about to have a successful and healthy relationship.
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Many parents choose to work outside of the home. With both mother and father gone for much of the day, children cannot be left to stay at home by themselves.
Daycare centers provide a place where children can be taken care of during the day. In many circumstances, the early learning of the child will be supplemented by the activities done at a daycare.
However, not all childcare centers are created equal. Some facilities just offer a better atmosphere for children.
It is up to you, as a parent, to determine which facility is right for your child. A good environment will allow your child to grow and develop, both socially and mentally.
One of the first things to consider is the number of staff that the facility has on hand to care for the children. The more direct supervision a staff member has over the children, the better.
A facility that has more than five children per staff member is giving too much responsibility to its staff. Most likely, the members of the staff will be unable to pay close enough attention to your child.
Also, it is crucial to determine whether the older and younger children play together or apart. Older children may be coming to the center from school.
Schools are great places for infections to spread, and a child who comes to a daycare after going to school may be bringing in a few germs with him. If, however, the children play separately, there is less chance of those infections spreading to your younger child.
Be sure to get any and all information you can about the center. If possible, get a written or typed copy of policies.
Check what their course of action is for discipline. A policy that does not quite match up with your own could cause confusion and problems for your child.
Along with information on policies, you should also ascertain how the facility’s staff deals with medical issues. Children may become sick while at daycare.
Determine whether medicine is dispensed by the staff to sick children. Also, what is done to minimize the chance that an illness will spread?
Are a physical exam and vaccinations required prior to allowing a child to be admitted? Are the medical records of the children kept on hand?
It is also wise to be sure that the staff of the center is well trained. These people will be taking care of your child for around eight hours a day, so be certain that they are qualified.
They should have received instruction in basic first aid and, possibly, CPR. The staff should also know about child behavior and development.
Apart from the staff which deals with your child, it is imperative to check the condition of the building which houses the facility. You want your child to be safe while he or she is at daycare.
Are there any noticeable safety concerns? Is the building properly outfitted in case of an emergency?
Outside of the building, are there fences which will keep the children in and unwanted visitors out of any play areas? Safety concerns should be fairly apparent, so just take a look around as you visit the facility.
After making the decision of where to take your child to daycare, it is important to remain involved in your child’s care. Some daycares will hold meetings for parents during which the staff and parents can voice and discuss concerns that they have.
It is also a good idea to volunteer at the daycare center when repairs and cleaning are needed. If you have some extra time, you can help out occasionally at the center.
The most important thing to do is to talk with your child about his or her experience at the childcare center. Determine what is being taught to your child.
As you make your decision and after, be cautious of any warning signs or problems. One thing to be wary of is a staff that does not respond to your concerns or questions.
Also, a daycare that does not allow parents to be involved at all should be avoided. If your child expresses dissatisfaction with the care he or she is receiving, or if you notice that your child seems to be having frequent “accidents”, you may wish to reconsider your care provider.
Lastly, if other parents you know express concerns that they have about the center, it may be an indication to stay away. However, you should be able to find a childcare center that will work well for your child.
Terry Daniels has worked in the early childhood education field for the past 12 years and written hundreds of articles about early day cares. He recommends Day Care RI when looking for quality day care.